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Terms and Conditions

1. These terms and conditions are between Save Lives at work (a trading name of Training at Work Group Limited company number 11379815) and the Customer. Save lives at work shall be abbreviated to SLAW for the purposes of this document. 

2. Save lives at work has a registered office address at First Floor, 1 Horsefair, Wetherby, Leeds, West Yorkshire. LS22 6JG Company number   11379815 and is registered for vat the number 297 209 470

3. These terms and conditions replace any previous terms and conditions of SLAW and are the complete and only terms and conditions between the parties.

4. These terms and conditions and any contract formed pursuant to them may be varied if confirmed in writing by an authorised person of SLAW.

5. By placing an order either through the supplier’s Website (“Site”) or by telephone order (“telephone”) you accept these Terms and offer to buy the services from and enter into a legally binding contract with the supplier. Your order constitutes an offer to the supplier to buy the services. All orders are subject to acceptance by the supplier, and the seller will confirm receipt of your order by sending you an automatic acknowledgement of your order (“Automatic Acknowledgement”) and will then confirm acceptance of your order by sending you either an e-mail, letter or fax confirming the order (“Order Confirmation”). A contract will be formed between the Supplier and you once your order confirmation has been sent by the supplier. 

6. Unless otherwise agreed in writing, these Terms are the only conditions upon which the supplier is prepared to supply the services to you. These Terms shall constitute the whole agreement between the supplier and you, and shall govern the contract between the supplier and you (the “Contract”) to the entire exclusion of all other terms or conditions (including your terms and conditions or those implied by trade, custom or practice).

7. “SLAW” Save lives at work the booking agent.

8. “Awarding Body” or “Awarding Bodies” means the relevant regulated training awarding bodies.

9. “The Trainer” means an association of first aiders registered trainer or an awarding body registered training organisation.

10. “Onsite” means training provided on your premises or premises other than the training company’s premises.

11. “Offsite” means training provided at a venue other than the purchasers premises usually the location provided by the training company.

12. “Purchaser” means the business or person booking the course

13. “Delegates” means the individuals booked onto the course by the purchaser and in some cases the purchaser.

Save lives at work obligations.

14. In consideration of the payment of fees for onsite courses Save lives at work agrees to book on the purchasers behalf a registered trainer.

15. In consideration of the payment of fees for offsite courses Save lives at work agrees to book a course on the purchasers behalf with a registered training organisation or registered trainer.

16. In consideration of payment of fees SLAW agrees to handle all administration in relation to the bookings including payments between the purchaser and the trainer or training organisation.

17. In consideration of the payment SLAW agrees to handle all certificate administration on behalf of the purchaser and shall arrange the posting of the first aid certificate on completion of a course where appropriate as part of the service.

18. The educational and training courses offered by telephone and on the site are not delivered by SLAW, they are delivered by either an Awarding Body registered trainer or a registered training company and therefore any training or advice given on the course is that of the trainer and is not the advice or training of SLAW.

19. The purchaser and it’s delegates understand the SLAW obligation is to book an registered trainer or a registered training provider on behalf of the purchaser and the purchaser’s delegates and therefore SLAW shall not be liable for mistreatment of any person or property arising from the trainers advice.


20. The services are the educational and training courses offered by telephone and on the site and under the Contract. 

21. In consideration for the Services, you agree to pay the Supplier the Price in accordance with the Payment section below. 

22. The site and the customer services team via telephone (calls maybe recorded for training and quality purposes) provide details of both the VAT inclusive and the VAT exclusive Price. The services will conform in all material respects with the description of the services set out on the site or over the telephone. The purchaser must satisfy themselves in relation to the suitability of any services ordered. The supplier reserves the right to amend the specification of services or withdraw services at any time.

23. VAT will be charged at the current rate applicable at the time your payment is processed, where appropriate.

24. SLAW reserves the right to amend its prices without prior notice, however the price applicable to the services shall be the price stated on the site or over the phone at the time you received the Order Confirmation unless your order does not meet the conditions in point 25 and 26 below.

25. If you have placed an order and the supplier subsequently requires to vary the price of the services, the supplier will either refund your monies in full or you can accept the variation in the price.

26. In the cases of onsite courses if the trainer has to travel more than 40 miles to a venue or has to incur any additional expenses such as overnight accommodation costs, parking costs the supplier may have to amend its prices. In these circumstances the purchaser may either accept the amended price or receive a full refund. 

Supply & Eligibility

27. The supplier will endeavour to supply the services on the dates outlined over the phone or on the site and will advise you of any anticipated changes to, delays with the course dates or the dates otherwise agreed with you. However, the supplier does not accept liability for the consequences of any change or delay to course dates provided. However where possible the supplier will endeavour to give reasonable notice of any such changes or delay.

28. It is the Purchaser's (employer's) responsibility to ensure that students are free from any condition which would affect their capability to undertake their chosen course, and that they have the ability to cope with intensive physically applied training as well as class based study. SLAW should be provided in advance notification of any assistance that a student is likely to need during the running of a course. If SLAW decides that a student has not achieved the learning outcomes of the course and/or the assessment standard, then they will be offered a free reassessment. Any further training or coaching over and above that provided on the course may be charged for.

29. To be eligible to attend a regulated two-day Requalification course, students must present a valid First aid at work certificate issued by a HSE or Awarding body approved provider which is 'in date' on the last day of the Requalification course. 'In date' means the period within three months prior to the original certificate expiry date. Allowing a maximum of 28 days from the expiry date of the certificate to complete requalification training and assessment.

30. The Purchaser (the employer) acknowledges that if a student arrives late for a course or is absent from any session, SLAW reserves the right to refuse to accept the Student for training. In all such cases, the full course fee remains payable. 


31. A binding contract will be formed when SLAW notifies its acceptance of the order. You agree to be invoiced either via post or email immediately with the invoice payable within 14 days of the date of the invoice. If courses are booked within 14 days of the course date you agree to pay on receipt of the invoice. Failure to abide by these terms can result in SLAW cancelling the course or retaining the course certificates, invalidating your training until payment is received.

32. Telephone orders are legally binding and you permit Slaw to record the call for training and quality purposes. You agree that all calls that are recorded may be used by Slaw as evidence of the contract.

33. If the purchaser fails to make payment on the due date, SLAW shall be entitled to charge the purchaser interest at the annual rate of 3% above the base rate of Barclays Bank Plc. Unless otherwise agreed by SLAW or required by Law, the purchaser shall not be entitled to make any set off in respect of amounts due to SLAW.

34. If the purchaser disputes payment and the result of the dispute has to be referred to a court of law the purchaser agrees that SLAW can claim back its court expenses and any third party collection fees in addition to the original booking fee.

35. If booking using our flexi book product without an initial training date you are benefiting from the additional benefits of the flexi book product which means SLAW will incur costs at the time of booking. Therefore you agree that payment is due 14 days from the date of invoice regardless of whether a training date has been agreed. It is also agreed that by making a Flexi book booking that all flexi book products cannot be cancelled but can be rescheduled without charge during a twelve months period.

Consumer Protection (Distance Selling) Regulations 2000

36. Where a contract with a consumer is concluded on a distance selling basis the Regulations (as amended from time to time) will be adhered to.

Substituting Candidates

37. If you wish to substitute a candidate after the booking has been submitted, no charge will be applied for the first substitution provided the supplier is notified not less than seven days prior to the course start date. Any subsequent transfers or substitutions, or those made within seven days of the course start date, will incur a fee of £25.

Non- attendance & late attendance

38. If you do not attend a course or refuse our trainer access and you have not previously informed us in writing as per the terms of the contract the full course fee remains payable.

39. If you arrive late for a course or are absent from any session we reserve the right to refuse to accept you for training, the full course fee remains payable.

Onsite training conditions

40. If you have booked an onsite course and the site conditions are not appropriate for the provision of first aid training we reserve the right to refuse the training, you agree that your responsibility as part of the order is to provide an appropriate space as noted below, the full course fee is still payable.

41. In the case of onsite courses you agree to provide a clutter free and clean space with enough chairs for the trainer and the trainees. You confirm that the space will be safe and adhere to your normal HSE safety at work requirements. You agree the space will be quite enough to conduct a training course.

42. The purchaser agrees to abide by the trainers decision as to whether the training space is suitable for purpose and as such agrees that the full course fee is still payable and cannot be withheld as a result of the trainer declining to train for the reason the onsite training conditions do not meet the trainers standard onsite expectations.

Moving and Handing of People - All courses exclude hoist hire or the provision of the supply of a hoist at the time of quotation and/or booking. It remains the purchasers responsibility to provide a fully serviced and compliant hoist at the time of training, if hoist training is required. SLAW retains the right to refuse training on any hoist as it sees fit if the trainer deems it unsatisfactory to use. If hoist hire is required at the time of booking the purchaser must make SLAW aware of this. Additional charges may apply. 


43. To change the date of a booking please see Transfers section on the terms of business. Should circumstances require you to cancel your order and you are unable to reschedule you agree to the following cancellation charges:

Standard Bookings:

More than 8 weeks notice - 25% of course fee
More than 4 weeks notice – 50% of course fee
Less than 4 weeks notice – 100% of course fee

Fexi Book Pre Book Product:

Cannot be cancelled but can be rescheduled without charge up to three times in a twelve month period subject to giving 14 days notice each time. If a Flexi Book product is no longer required and cancelled 100% of the course fee is payable upon cancellation.

Commercial Cancellations

Cancellations must be received in writing and received by the due date and confirmed as received by SLAW, please note SLAW is not responsible for undelivered written confirmations. Cancellations are not valid without a written receipt from Slaw acknowledging receipt of your cancellation. Slaw may from time to time require proof written confirmation was sent. SLAW would recommend sending written proof via a registered provider like royal mail recorded service or phone customer services direct and ask for a receipt.

On occasion where a course has to be cancelled by Save lives at Work the customer is making the booking on the agreement that SLAW cannot be held responsible for any costs incurred by the customer as a result of SLAW cancelling the course and therefore the customer accepts that SLAW cannot compensate the customer in any way for any expenses whatsoever as a result of the said cancellation. The customer understands the booking is being made on that basis.

Consumer Cancellations

44. If you are booking as an individual, you have seven working days in which to cancel your booking from the date it was made without charge. If your course is due to start within seven working days of the date you made the booking, the cancellation request has to be received prior to the course start date. For courses that are booked outside this period standard cancellation fees apply. This does not affect your statutory rights. Cancellations can be received by phone 01937 302550 or email contactus@savelivesatwork.co.uk

Unforeseen circumstances

45. On occasion, unforeseen circumstances may require SLAW to cancel a course. For example if a trainer is taken ill or has had an accident on the way to the training. In such circumstances you will be given as much notice as possible and agree to accept to rearrange your course to another date. In these circumstances the course will be rearranged at no charge to you and you agree and accept no refunds will be given.

46. On occasion where a course has to be cancelled by Save lives at Work the booking is made on the understanding by the customer that SLAW cannot be held responsible for any costs incurred by the customer as a result of SLAW cancelling the course and therefore the customer accepts that SLAW cannot compensate the customer in any way for any expenses whatsoever as a result of the said cancellation.


47. The Contract may be terminated by the Supplier with immediate effect if you fail to pay the price in accordance with these Terms and subject to the Payment terms and conditions outlined above.

48. The contract may be terminated by the supplier if you in any way bring into disrepute the name, the reputation, the interests of, the employees of or the goods and services of the supplier.

49. The supplier reserves the right to refuse or terminate any booking without reason. The supplier does not accept liability for the consequences of any refusal or termination of any booking. However where possible the supplier will endeavor to give reasonable notice of any such termination. 

50. The contract may be terminated if either party ceases to carry on its activities, becomes unable to pay its debts when they fall due, becomes or is deemed insolvent, has a receiver, manager, administrator, administrative receiver or similar officer appointed in respect of the whole or any part of its assets or business, makes any composition or arrangement with its creditors, takes or suffers any similar action in consequence of debt, an order or resolution is made for its dissolution or liquidation (other than for the purpose of solvent amalgamation or reconstruction) or enters into liquidation whether compulsorily or voluntarily or shall suffer any analogous event under any jurisdiction which it is.

51. Notwithstanding termination of the Contract for any reason you will continue to be liable for that proportion of the price attributable to those Services provided up until the date of termination.

Data Processing & Protection

52. Personal Data will be processed in accordance with the Data Processing Agreement, which forms an addendum to these terms and is available here, in addition to our privacy policy.

Force Majeure

53. Neither party will be liable to the other for any failure or delay or for the consequences of any failure or delay in performance of this agreement if it is due to any event beyond the reasonable control of a party to this Agreement including, without limitation, malicious damage, failure of a utility service, acts of God, war, industrial disputes, protests, fire, flood, storm, tempest, explosion, an act of terrorism and national emergencies.


54. All notices given by you to the Supplier must be sent to Save Lives at Work, First Floor, 1 Horsefair, Wetherby, Leeds LS22 6JG or via the email address contactus@savelivesatwork.co.uk. The supplier may give notice to you at either the e-mail, mobile, fax or postal address you provide to the supplier when placing an order. Notice will be deemed received and properly served immediately when posted on the Site, 2 hours after the supplier sends an e-mail, mobile text or fax, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, mobile text or fax that such e-mail, mobile text or fax was sent to the specified e-mail address, mobile phone or fax number of the addressee.

Certificates & Requalification certificates

55. To be eligible to attend a two day requalification course students must present a valid first aid at work certificate issued by an approved provider which is in date on the last date of the requalification course. In date means the period within three months prior to original certificate expiry date. Current government guidelines allow 28 days from expiry date of the certificate to complete a requalification course.

56. In the case of the provision of a training course booked by SLAW certificates to prove completion of the course may be withheld by SLAW until payment is made. 

57. SLAW make no guarantee as to a delegate passing a course, the full course fee remains payable and no refund shall be given should a delegate fail a course.


58. Nothing in this contract excludes or limits or attempts to exclude or limit the liability in respect of the implied warranties contained in the supply of Goods and Services Act 1982.

59. SLAW will be under no liability to the purchaser whatsoever (whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise) for any damage or direct, indirect or consequential loss howsoever caused. 

60. SLAW aggregate liability under this agreement (whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise) for any damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused will be limited to the amount paid for the Services concerned.

61. SLAW shall not be liable for mistreatment of any person or property arising out of the purchasers or purchasers delegates failure to follow the guidelines set out by the registered trainer or registered training company booked by SLAW to deliver first aid training.

62. SLAW liability is to provide a registered trainer or registered training company to the purchaser of training and the purchasers delegates and therefore shall not be liable for mistreatment of any person or property arising from a registered trainers advice.

63. The purchaser accepts SLAW does not deliver the training courses and advice therefore any liability for training advice is the liability of the trainer or training company who have agreed to provide the training on the terms herein.

63a. The purchaser shall indemnify SLAW for any loss or expenses caused as a result of providing inaccurate information to SLAW, mistakes contained within the purchasers customers order or personal injury or death caused by a purchaser or purchasers delegates not following the registered trainers guidelines correctly.

63b. The purchaser accepts that under the new HSE guidance as of 1st October 2013 that the new regulations now require employers to carry out their own due diligence and investigations on the first aid training provider in order to ensure that the training meets the requirements and necessary standards for their company.


64. In the event of a dispute the parties shall agree to keep the dispute confidential and use all reasonable endeavors to resolve it as soon possible. If they fail to do so within 14 days, the parties shall try to agree a method of dispute resolution. If an agreement cannot be reached within 14 days the parties agree that the dispute will then become subject to the exclusive jurisdiction of the English courts. 

Governing Law

65. The contract shall be governed by the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any disputes.


66. The supplier has the right to revise and amend the terms from time to time without notice.


67. The failure of a party to exercise or enforce any right conferred on that party by the contract shall not be deemed to be a waiver of any such right or operate to bar the exercise or enforcement thereof at any time or times thereafter.


68. SLAW warrants to provide services with all the care and skill to be expected of a competent booking agent experienced in undertaking services of the same kind as the services.

69. If the Services performed are in breach of Clause 64.. SLAW will at its option make good the performance, re-perform the service or refund the purchaser the relevant price, subject to availability and the performance being proved to be deficient to the reasonable satisfaction of SLAW. These obligations will not apply where part of the service concerned was based on information supplied by or varied from the normal service at the specific request of the Purchaser or the purchaser failed to notify SLAW of the defect within 14 days of the supply.


70. Each party acknowledges and agrees that any and all information concerning the other's business or the terms of the agreement including any disputes is confidential (hereinafter referred to as 'Confidential Information') and each party agrees that it shall not permit the duplication, use or disclosure of any such confidential Information to any person, website or third party (other than its own employee, agent or sub-contractor where the same requires such information for the performance of the Agreement) unless such duplication, use or disclosure is specifically authorised in writing by the other party, or is required by the operation of Law. The parties shall take steps to ensure that their employees, agents and sub-contractors keep Confidential Information confidential.


71. The supplier may at any time assign the contract or any of the supplier’s rights or obligations under it.

Written Confirmation

72. Applicable laws requires that some of the information or communications the supplier sends to you should be in writing. When using the site, you accept that communication with the supplier will be mainly electronic. The supplier will contact you by e-mail or provide you with information by posting notices on the site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that the supplier provides to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Price Guarantee

1. Price Guarantee offer only applies to identical training courses. This means the same course type, same course duration, same booked course date, same course time, same awarding body provider, same or similar wallet sized course ID Cards provided, same or similar course training books & materials provided.

2. We need to see the original quote from the other training company before booking the course with us (this could be emailed or faxed to us but must be on training company headed paper). This quote must be broken down in terms of the cost of the training, the cost of the certification, the cost of the training materials and the cost of additional expenses such as travel, accommodation and parking.
3. The currency on all price matching must be in Pound Sterling.

4. Price guarantee is based on the net price before vat at the current rate.

5. Price guarantee is limited to one booking per customer.

6. Price guarantee once agreed means the course must then be booked within 24 hours of our agreement.

7. All Price guaranteed courses must be paid for in advance.

6. The price match must be presented before the booking is made. We will not offer price guarantee on bookings already made.

7. We are not able to price match against courses that you have accessed funding for, unless you can use the funding towards our training courses.